FAQ

I’d like to purchase an item. What do I do?

To purchase an item, click on it to get to the detailed page for that item. From here, you can specify the quantity you want, along with any other selectable information that might be available on that product (like colour choice or sizing for clothing items). Once you’ve added an item to your shopping cart, you can either Continue Shopping or you can Proceed to Checkout.

 

Can you give me any more information on a product before I buy?

Should you require further product information than what is listed on the site, please click on the CONTACT US link in the banner. Email your questions directly to the eStore Team at:  ontariopc.help@brymark.com

 

How is the total calculated?

When you view your shopping cart, the sub-total before taxes and shipping is displayed to give you an idea of what the total for your order will be. Once you have provided your billing and shipping information, taxes and shipping (based on method you select - where applicable) are calculated and the final total is displayed for you to review and confirm prior to final checkout/payment.

IMPORTANT NOTE:  On this site the cost of all taxes have been blended into the cost of your item - so there are no additional taxes to be calculated.  The full cost of your order will be the pricing of the item(s) and the freight costs of shipping to you.

  

How can I be sure my clothing purchases will fit properly?

The manufacturer’s sizing measurements can be found on the PRODUCT PAGE as an additional picture/image to view.  Click on the small image to have it appear in the main picture box for easy reading. These measurements should help you make the best garment size choice for your personal measurements. Please note that the CHEST measurement is for the physical distance across the front of the garment from the left side armpit seam to the right side armpit seam.  To understand the full chest fit - simply DOUBLE the measurement to get the full circumference chest measurement.  If for any reason you do not see this information, or have any further questions, please use the CONTACT US link explained in Point #2 above to let us know how we can help you with more information.

 

How do I checkout?

Once you have confirmed that all of the items you would like to purchase are listed in your shopping cart, click “Proceed to Checkout”. In the next steps you will be prompted to provide your billing and shipping information. You will be prompted to verify your order and submit your payment information. You will have one last chance to review and confirm you order, and when ready, your order will be processed after your acceptance of it.

 

Do I need an account to place an order?

No. You don’t need to create an account to check out. You will just need to give all of your infomation when you do finally process your order at Checkout.

 

What payment options are available to me?

You can process purchases via VISA, MASTERCARD or AMERICAN EXPRESS credit cards with valid support information presented during the Checkout process.  


Is it safe to enter my credit card? Is the website secure?

All information, including credit card information is encrypted using Secure Socket Layer (SSL) 128-bit encryption. This means that any data sent from the user’s computer to the eCommerce server to complete your transaction is completely secure.

 

Will I receive confirmation of my order?

Upon successfully submitting your order online, you will see a CHECKOUT COMPLETE message on your screen. Additionally, an order confirmation email will be sent to the email address you provided during checkout.

 

I did not receive email confirmation of my order. What should I do?

If you have submitted your order but have not received your confirmation email, please check the junk-mail box of your email in-box.  Sometimes, email servers can mistakenly categorize our order confirmations as spam. If, after several hours, you still cannot find your confirmation email, please contact us using the CONTACT US email link explained in Point #2.

 

Can I change my order after it has been submitted?

In an effort to provide the best and most efficient customer service, we process all orders immediately after they are submitted. As such, we are unable to make any cancellations and/or changes to your order after it has been placed. We apologize for any inconvenience and appreciate your understanding.

 

How do my products ship?

All orders are processed, packaged and forwarded directly to your submitted SHIP TO address via whichever shipping method you chose at CHECK OUT. Should you have any special or RUSH shipping needs, and are unsure with the options available for choice, please don’t hesitate to contact us via the CONTACT US email explained in Point # 2 PRIOR to your order to confirm that your needs can be met.

 

How quickly can I expect my order to arrive?

Orders are normally fulfilled within 2 - 3 business days from when they are received. 

Delivery timelines vary depending on the level of shipping service requested and/or the distance to the SHIP TO address.

All orders are shipping from OTTAWA, ONTARIO. 


What if my item(s) arrive damaged?

All items are checked prior to stocking and prior to packing/shipping. We take the best precautions we can in safely packaging each item for its journey to you. Should your item arrive damaged, contact us using the CONTACT US link mentioned in Point #2 above and we will address the situation immediately.

All returns and/or replacements will be dealt with specifically on an individual case-by-case basis. Please do not ship goods back to us without first discussing your situation - as these shipments will be refused on our dock without proper identification. Thank you for your understanding. 


What if I still have questions?

Please contact us using the CONTACT US email link outlined in Point #2 above. A Site Administrator is available from Monday to Friday (excluding Canadian statutory Holidays) from 8:30am-5:00pm (EST). We will strive to respond to you immediately — either with an answer or with a time-line for an accurate response.

  

Happy Shopping and Thank You for your support!